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Your online account shows available points, reward progress, and recent rewards activity.
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Let’s get you back in the game.
Start with the quick answers below. For help with a specific purchase, have the order number or receipt ready.
Contact the store
Visit Stage 2 Games, call (501) 743-6322, or send us an email for help with a balance or order.
Email Stage 2 GamesTroubleshooting
Common rewards questions
My purchase did not earn points.
Points appear after an eligible order is paid. Confirm that the purchase was connected to your customer profile. Gift cards and specifically excluded merchandise do not earn points. If the order is paid and eligible, contact the store with the order number.
My balance changed after a return.
A refund or order change recalculates the eligible merchandise from that purchase. The points tied to returned items are removed so the balance stays aligned with completed purchases.
I cannot redeem a reward.
You need at least 200 available points for a $5 reward. Points can be temporarily unavailable while another checkout is in progress. Try again after that checkout ends, or ask a staff member for help.
I used a different email or customer profile.
Purchases are connected through the Shopify customer profile used at checkout. Ask Stage 2 Games to review duplicate profiles before making another purchase.